QVC Queen Laura Geller On Reaching Millions Through Makeup

QVC Queen Laura Geller

On Reaching Millions Through Makeup

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The minute you meet Laura Geller it is easy to see why she has been able to sell hundreds of millions in beauty products, reaching countless women across the world over the QVC airwaves.

With her conversational New York accent, bubbly personality and a smile that seems to exist permanently on her face, Geller is a beauty rule breaker who introduced now cult categories, like primer and baked highlighters to the market. To be sure, another part of Geller’s modern legacy is her enduring television presence, as she has been featured on the direct sales network for more than 20 years. Geller, also a single mother, is the longest standing beauty founder on QVC, known for her lighthearted, uncomplicated approach to makeup and dedication to teaching women how to do their own makeup.

“People will often say I’m a 40 year overnight success,” Geller tells SWAAY. “I just knew that for me beauty was a business I wanted to be in. I didn’t know if it meant I would stay a makeup artist for a zillion years, which I was, or if it would mean owning my own line of cosmetics. My path came about by seeing need and following that venture. Every time an opportunity opened up, every time I saw a niche that I could follow I walked through that door. I never got comfortable. I never got stable and thought; ‘This is it. I made it. I’m done.’”

“Laura Geller Beauty is a brand that is founded on education. It’s often said about me that people identify with me. People who don’t know makeup, or are afraid of makeup don’t feel threatened when they work with me.”

The numbers speak for themselves; Laura Geller Beauty is currently available in more than 1,200 points of global distribution. One of Geller’s groundbreaking primers called Spackle is sold every 90 seconds, while one of her Baked in Italy bronzing and highlighting powders is sold every 48 seconds. When Geller introduced her Baked Gelato Swirl Illuminator in Gilded Honey, the entire inventory sold out just one week after launching.

“Had I known them I was starting a whole category that would become a staple in every woman’s handbag, I would have done something more important to protect that,” says Geller of Spackle’s success. “But I am so proud of it. It makes us unique and iconic. And as [far as] Baked, it’s an artisanal way of baking products with all natural pigments. It has very few ingredients because it’s good for your skin.”

Clearly, the magic Laura Geller formula is one that takes the consumer deeply into consideration, and it has paid off.

“My inspiration has always been the customer. I always say it’s not just good enough to create a product. The product has to not just touch her, but she has to have a way to connect with you. She has to feel like there’s somebody behind this brand. If it’s not the founder, it has to be somebody who cares.”

It is apparent that Geller’s relationship with QVC has been a win-win for both parties. For Geller, QVC provided a platform to reach millions of women with her story, and for the television network, it allows them to continue their mission of showcasing brand founders who speak directly to the consumer.

“QVC dreams to continue to have founders of their own businesses out there really sharing their mission, and that’s generally what’s been the perfect marriage and success for the QVC platform,” says Geller. “We are the longest standing color brand today at QVC. I am very honored that QVC gave me a platform when I wasn’t known. They helped me to build my brand recognition.”

“It was really all about supply and demand. As the brand grew, customers demanded more and more product, and thus I grew the product line.”

“When I get on QVC I’m a teacher. So, it’s not just the teaching aspect, but then we went on to have a mission to give people products that’s different and unique.”

Geller, who opened her first store in 1993 says her company was originally completely self-funded. Geller said rather than seeking investors she borrowed capital from friends and family who believed in her mission, and she poured her own money into the business. Although Geller says she didn’t have the business acumen, she was able to learn how to navigate her company’s growth by bringing in others.

“When I started I was a working makeup artist so I didn’t know the path,” says Geller. “It was just me, myself and I. I didn’t have the business acumen. If I could go back and talk to my younger self I would say there comes a point when you realize you can’t do it all yourself. You have to find a way to trust and engage people who might know a little more than you. You can’t get to where you want to get when you’re doing everything.”

To wit, in 2012, Geller decided to bring on a private equity investor, selling a majority stake of her company to Tengram Capital Partners, a firm that focuses on branded consumer and retail businesses. Although numbers were not disclosed, industry sources reported Tengram typically spends between $15 million and $40 million on each acquisition. Just last year, newly-formed Glanasol (co-founded by former Revlon President and CEO Alan Ennis and private equity firm Warburg Pincus) acquired Laura Geller in its first round of acquisitions, along with  indie brands, Julep and Clark’s Botanicals.

“[Sometimes} you’re better off being a lesser percentage and having somebody with an interest in the business and having some balance in your life,” says Geller, who recently spoke on a panel at the White House on entrepreneurship, and has served as a participant in the FounderMade Challenge. “As I kept growing, I realized I needed more support to help me run the business. That’s why a strong, supportive team is so key to growing a brand.”

“When I launched Laura Geller New York, there weren’t many brands educating women on makeup and how to use it. QVC gave me the platform to fill that white space and connect to customers in a different way.”

For Geller, who is focused on future expansion in international markets, says part of her brand philosophy is to keep evolving as the customer does.

“We keep breaking ground; we listen,” says Geller. Thank god for social media today. It’s a platform that has helped me build my product range based on customer need and desire, so everything we are doing is to fulfill the need of the customer, and to make makeup fun.”

“I am so not done yet,” says Geller. “I think the next phase for this brand is to continue not just to grow in US but internationally too. You are going to see a lot more of retail expansion a lot of great things. Also, we have an amazing new mascara launching this spring that will show you how to be the boss of your lashes. We also have a new hydrating foundation that literally feels like a splash of water, but with coverage! Plus more for lips and eyes as well.”

When asked what she learned throughout her journey to beauty founder stardom, Geller says there are countless lessons, but her biggest is to keep your brand identity regardless of what happens.

“Be true to yourself and true to your brand heritage,” says Geller. “You don’t always have to do what others are doing. Do what is best for your brand. And of course, it’s so important to stay on top of global trends and growing social media presence.”

The Quick 10

1. What app do you most use?
Facebook.

2. Briefly describe your morning routine.
I first always have coffee and then I like to sit and apply my make-up and relax for 15 minutes before starting my day.

3. Name a business mogul you admire?
Sheryl Sandberg

4. What product do you wish you had invented?
Teeth whitening strips

5. What is your spirit animal?
I love dogs!

6. What is your life motto?
Nothing appears as it seems.

7. Name your favorite work day snack.
Hershey kisses.

8. Every entrepreneur must be what to be successful?
A risk taker

9. What’s the most inspiring place you’ve traveled to?
Italy, of course.

10. Desert Island. Three things, go.
My Baked Blush-n-Brighten in Tropic Hues, Color Luster Lip Gloss in Peach Sorbet, and most importantly, sunglasses!

Belisa Silva

Belisa is an editor with more than 10 years of experience. Prior to SWAAY, she worked as freelance writer, covering lifestyle, fashion and beauty industries. Belisa was a Market Editor at Women's Wear Daily for five years, where she interviewed rockstar business women like Drew Barrymore, Jennifer Lopez and Iman. Belisa also contributes to Cosmetic Executive Women, where she highlights female executives making an impact in the beauty industry.

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